Direct-Vent Support FAQ

Below you will find the frequently asked questions for the Rinnai direct-vent wall furnace product line. Select a question from the list below to be taken to the full answer.

Direct-Vent Wall Furnaces Specific FAQ's

1. Do Rinnai direct vent wall furnaces have a UL rating?

Rinnai direct vent wall furnaces are not UL certified, but are certified by CSA International to ANSI Z21.86 Standard Vented Gas-Fire Space Heating Appliances. However, the following internal electrical components are UL certified:

1. Transformer (UL QL66-532NA)
2. Limit Switches (E52529)
3. Wire & Conduit (UL 1430)

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2. What types of fuel do Rinnai direct vent furnaces use?

Rinnai direct vent furnaces operate using natural gas or propane gas and have an electronic ignition.

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3. What color is the Rinnai direct vent furnace?

Rinnai direct vent furnaces are beige. However, model numbers RHFE-1004FA and RHFE-556WTA are also available in white.

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4. Can the Rinnai direct vent furnace be used in a mobile home or RV?

Rinnai direct vent furnaces are approved for mobile homes and manufactured homes; however, they are not approved for RVs.

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5. Can I install the Rinnai direct vent furnace myself?

Improper installation of gas appliances, including, but not limited to Rinnai products, can be extremely hazardous to you, your family and your property.  Accordingly, Rinnai recommends that all of our products be installed by a Rinnai trained and licensed contractor or approved and qualified plumber or contractor according to pertinent federal, state, and/or local regulations.  Improper installation of your Rinnai product can affect the warranty provided by Rinnai.

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6. Do you manufacture an electric furnace?

No, Rinnai direct vent furnaces operate off of natural gas or propane gas and have an electronic ignition

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7. What are the power supply requirements for the Rinnai direct vent furnace?

Rinnai direct vent wall furnaces require 120 volts AC, 60 Hz and 121 watts.

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8. How much does the Rinnai direct vent furnace cost?

Rinnai direct vent furnaces retail for approximately $1400-2400 depending on the model.  However, this price does not include installation or venting.  Please contact a Rinnai dealer for more accurate pricing.

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General FAQ's

1. Can I purchase Rinnai products online?

Improper installation of gas appliances, including, but not limited to Rinnai products, can be extremely hazardous to you, your family and your property.  Accordingly, Rinnai: (1) recommends that all of our products be installed by a Rinnai trained and licensed contractor or approved and qualified plumber or contractor according to pertinent federal, state, and/or local regulations; (2) specifically disapproves any internet sales of its products through online retailers, auction sites or any other online direct sales method to consumers.  Improper installation of your Rinnai product can affect the warranty provided by Rinnai.

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2. How do I obtain an Owner’s Manuals for my Rinnai?

Go to Manuals & Literature to download the owner’s manual and other documents for your Rinnai product.

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3. Where can I purchase a Rinnai product?

Rinnai products are sold through local plumbing and HVAC dealers. Please click on the Find a Dealer link and enter your zip code to locate a dealer near you.

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4. How do I get service for my Rinnai?

We recommend that you first contact the original installer or plumber to service your Rinnai.  However, if that solution does not work for you, please visit our online Customer Support Center and type in your zip code under “Service & Repair”.

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5. Can I become a dealer/distributor?

To find out more about becoming a Rinnai dealer or distributor please call 1-800-621-9419.

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6. Can I finance or lease Rinnai products?

Financing options are now available for Rinnai tankless water heaters, making it easier than ever to have endless hot water. Contact a local Rinnai installer for additional information.

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