General Support FAQ

1. Can I purchase Rinnai products online?

Improper installation of gas appliances, including, but not limited to Rinnai products, can be extremely hazardous to you, your family and your property.  Accordingly, Rinnai: (1) recommends that all of our products be installed by a Rinnai trained and licensed contractor or approved and qualified plumber or contractor according to pertinent federal, state, and/or local regulations; (2) specifically disapproves any internet sales of its products through online retailers, auction sites or any other online direct sales method to consumers.  Improper installation of your Rinnai product can affect the warranty provided by Rinnai.

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2. How do I obtain an Owner’s Manuals for my Rinnai?

Go to Manuals & Literature to download the owner’s manual and other documents for your Rinnai product.

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3. Where can I purchase a Rinnai product?

Rinnai products are sold through local plumbing and HVAC dealers. Please click on the Find a Dealer link and enter your zip code to locate a dealer near you.

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4. How do I get service for my Rinnai?

We recommend that you first contact the original installer or plumber to service your Rinnai.  However, if that solution does not work for you, please visit our online Customer Support Center and type in your zip code under “Service & Repair”.

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5. Can I become a dealer/distributor?

To find out more about becoming a Rinnai dealer or distributor please call 1-800-621-9419.

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6. Can I finance or lease Rinnai products?

Financing options are now available for Rinnai tankless water heaters, making it easier than ever to have endless hot water. Contact a local Rinnai installer for additional information.

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