Customer Support

 Our Customer Relations Department is open Monday-Friday 8 AM to 8:00 PM (Eastern Time).

• Search our FAQs

  Select Product LineTankless FAQDirect-Vent FAQFireplaces FAQHydronic Air Handlers FAQCooking FAQ

• Email Us

  We make every effort to respond to your inquiries as quickly as possible. Most likely, you'll hear from us within 48 business hours (excluding holidays and weekends) but when our email volume is high, it could take a little longer. Thank you in advance for your patience.

  Submit online form

• Write Us

                Rinnai America Corporation
               103 International Drive
                Peachtree City, GA 30269

• Call Us

  For immediate assistance, please contact one of our Consumer Relations Specialists at 1-800-621-9419 Monday - Friday between the hours of 8 AM - 8PM EST.

  Please have your full serial number or model number available when contacting Rinnai regarding a product or service-related issue.This will help us provide a prompt response to your questions or concerns.